FAQ's

General Hotel Information

What time can I check-in and check-out?

Standard check-in time is at 2 PM and check-out at 12 PM. Kindly note that check-in time may be shifted to 3:00 PM during high occupancy periods.

Can I request for wake up calls?

We provide wake-up call services to ensure you start your day on time and refreshed. Simply inform our staff of your preferred wake-up time, and we'll make sure you receive a prompt and courteous wake-up call. Your comfort and convenience are our top priorities.

How can I talk to the Duty Manager?

To speak with the Duty Manager, simply inform any member of our staff of your request. They will promptly assist you in connecting with the Duty Manager, who will address any inquiries or concerns you may have during your stay. Your satisfaction and comfort are important to us, and our staff are here to ensure you have a seamless and enjoyable experience.

Can I request housekeeping?

Yes, certainly! You can request housekeeping services by informing any member of our staff or by contacting the front desk. Our dedicated housekeeping team will promptly attend to your request and ensure your room is cleaned and refreshed to your satisfaction. We strive to maintain the highest standards of cleanliness and comfort throughout your stay.

Do you have wifi?

Absolutely! Stay connected throughout your stay with our high-speed Wi-Fi service. Enjoy seamless internet access with 40MB bandwidth available in all guestrooms and public areas. Whether you're catching up on work emails, streaming your favorite content, or keeping in touch with loved ones, our reliable Wi-Fi ensures you stay connected effortlessly.

Do you allow early check in and late check-out?

We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. We extend this privilege to guests who book directly with us. We delight in offering a complimentary early check-in at 12 NN and a late check-out until 2 PM. Please note that applicable charges may apply for succeeding hours.

Can I store my bag?

Yes, we do offer luggage storage free of charge. Blue Harbor Hotel reserves to right to deny storage of oversized and suspicious items.

Do you have an elevator?

While we don't have an elevator, our hotel consists of only two floors: the first floor and the second floor. Our staff will be happy to assist you with any luggage or mobility needs you may have during your stay. If you have any specific preferences or requirements regarding your room location, please feel free to let us know, and we will do our best to accommodate your needs.

Can I bring my pet inside the hotel?

As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas. We can refer you to the local pet house, while you choose to stay with us.

Do you offer parking slot for hotel guests?

Yes, however parking space is subject to availability. Registered hotel guests are entitled to one (1) complimentary parking slot per room.

Do you offer accommodation for the physically challenged?

Yes, we have PWD rooms specially available for senior citizens and persons with disabilities.

What is your linen & damage Policy?

Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge.

What is your smoking policy?

Healthier. Happier. Fresher. Blue Harbor Hotel is committed to catering to the needs of all guests. A designated smoking area is located outside the Hotel. However, usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited in all guest rooms. A fee equivalent to Php 10,000.00 per incident will be charged to your account if a smoking incident occurs in your room during your stay.

Reservations & Cancellations

Can I cancel my booking?

Yes, but keep in mind that cancellations made less than two (2) days prior to arrival are subject to 50% charge.

Will a security deposit be required upon check-in?

The hotel requires an incidental deposit that may be settled through cash or G-Cash upon check-in.

What payment methods are accepted?

We accept cash and G-Cash as payment.

Do you accept credit cards?

While we currently do not accept credit cards, we are working towards implementing this payment option in the near future. Your convenience is important to us, and we strive to provide a seamless and hassle-free experience for our guests. Thank you for your understanding, and we look forward to offering credit card payments soon.

Can I book on someone else’s behalf?

Yes, you can book on behalf of someone else.

Does the online rate include breakfast?

Yes, we do have breakfast included in our online offerings! All rates can be accessed here. With our best rate guarantee, our direct online rate is definitely more favorable than online travel agencies such as booking.com, Agoda, and Expedia. Simply opt for our Best Available Rate (with breakfast).

Reservation

Where can I make a reservation?

For room reservations at Blue Harbor Hotel, please email blueharborhotel@gmail.com or visit www.theblueharborhotel.com. Direct bookers enjoy a best rate guarantee and other exclusive perks.

Rooms and Rates

Are smoking rooms available?

We are sorry, but Blue Harbor Hotel rooms are strictly non-smoking. There will be a cleaning fee of PHP 10,000 levied per incidence of smoking. For our guest’s comfort, there are designated smoking areas outside the hotel.

Do kids stay free?

Yes, kids 6 years old and below are allowed to stay free-of-charge. The number of kids may vary depending on the room type.

Can I change my room type upon check-in?

Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in.

Are extra beds available?

At our establishment, we prioritize comfort and quality rest. While we don't offer extra beds, rest assured, our existing accommodations are meticulously designed to ensure your stay is as delightful as possible. If there's anything else we can assist you with to enhance your experience, please don't hesitate to let us know. We're here to make your stay exceptional.

Are guests allowed in the hotel room?

Guests are allowed to visit the room. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge.

Do I have privacy in my room?

For rooms, we have an electronic “Do Not Disturb” button located by the door next to “Make up Room” button. For suites, a physical door tag is provided to hang outside your door to serve the same purpose. You may also request the front desk to take messages for you during this time.

Can I control the temperature in my room?

While we currently do not have individual temperature control in the rooms, we are exploring options to implement this feature in the future. In the meantime, our staff are available to assist you with adjusting the temperature in your room to ensure your comfort during your stay. Thank you for your understanding, and we appreciate your patience as we work towards enhancing our amenities for our guests' convenience.

What bath amenities do the rooms have?

Explore our signature bath and body collections designed to rejuvenate your body and mind. Your rooms are provided with towels and toiletries based on the number of registered occupants.

What is the standard voltage of a room?

The electricity is at 220 volts /60 hertz.

Can I add an extra bed in my room?

Your comfort is paramount to us. While we strive to accommodate all requests, unfortunately, adding an extra bed to your room is not feasible at this time. However, rest assured that our existing amenities are curated to provide you with a serene and rejuvenating stay. Should you require any further assistance or have additional inquiries, please do not hesitate to reach out. We are committed to ensuring your experience with us exceeds your expectations.

Does my room have an induction cooker?

Induction cookers are available for your convenience within all suite rooms.

Is an iron and an ironing board kept in the rooms?

While we currently do not provide irons and ironing boards in the rooms, we understand the importance of maintaining a neat appearance during your stay. Please feel free to contact our front desk, and we will be happy to arrange for an iron and ironing board to be delivered to your room promptly. Your comfort and satisfaction are important to us, and we are committed to ensuring you have everything you need for a pleasant stay. Thank you for your understanding.

Does my room have a safe deposit box?

Absolutely! Ensuring the security of your belongings is paramount to us. Indeed, our Suite Room comes equipped with a safe deposit box, providing you with peace of mind throughout your stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We're dedicated to making your stay with us both comfortable and secure.

Will I be safe during my stay?

We would like to reassure you that we maintain strict security at the hotel on a 24-hour basis.

Does my room have a washing machine?

While our rooms do not come equipped with a washing machine, we understand the importance of laundry facilities during your stay. We are pleased to inform you that there is a convenient laundry shop located nearby where you can easily take care of your laundry needs. Our staff can provide you with directions and assistance in utilizing these services to ensure your stay remains comfortable and convenient. Thank you for your understanding, and we hope you enjoy your stay with us.

Dining

How do I make a restaurant reservation?

Simply email blueharborhotel@gmail.com or dial +63966 883 0048 and we will be happy to assist you.

Can I request Ice?

This is available upon request.

Can I request for In-room dining?

Your satisfaction is our priority. While we don't offer in-room dining services, we're delighted to recommend Nanay Goya Restaurant, where you can indulge in a culinary journey that promises to delight your taste buds.

Location

Where are you located?

Our hotel is located at San Antonio Calapan City, Oriental Mindoro. Near Calapan Port.

How far is Calapan Port Passenger Terminal?

The Calapan Port Passenger Terminal is conveniently located just a 7-minute walk away from our hotel. You'll find it within easy reach, allowing for convenient access to transportation options and nearby destinations. If you have any further questions or need assistance, our staff are always here to help.

Are there any banks Nearby?

While there are no banks in close proximity, you can conveniently access banking services by visiting the city proper, which is easily accessible from our location. Our staff will be happy to provide you with directions and assistance to the nearest banking facilities. Thank you for your understanding, and we are committed to ensuring your stay with us is as convenient and comfortable as possible.

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